Terms & Conditions

Call Out Rates

Regular Repair Work – weekdays 9am-4pm: £110 Call Out Fee (First Hour). Thereafter £50 every half hour, payable immediately after the first hour.

Out of Hours Repair Work – Weekdays 4pm-9pm, Saturdays 9am-3pm: £200 Call Out Fee (First Hour). Thereafter £80 every half hour, payable immediately after the first hour.

Sundays, Bank Holidays and all other hours: £300 Call Out Fee (First Hour). Thereafter £150 every half hour, payable immediately after the first hour.

Emergency, same day call outs that involve delaying or cancelling previously booked appointments will incur an additional £100 fee.

Servicing

Air Source Heat Pump Service – £250
Includes: Clean Primary Filter, Clean System Filter, Check fan rotation, Inspect & Clean Evaporator, Inspect Pipework & Lagging, Inspect Casing, Check Outdoor Sensor, Check System Pressure, Condensate Drain, Mountings & Fixings, Electrics & Controls

Gas Boiler – Basic Service – £120
Includes: Combustion analyser test, visual check, gas rate/pressure check, clean condensate, clean system filter (if fitted)

Gas Boiler – Premium Service – £140
Includes: All Basic Service tasks plus test primary system water quality for inhibitor, corrosion & pH (additional work may be recommended – additional inhibitor £25 minimum)

Gas Boiler – Full Service – £200*
Includes: Strip down of combustion chamber, clean probes, clean main heat exchanger chamber, clean condensate trap, clean system filter (if fitted), combustion analyser test, visual check, gas rate/pressure check, gas leak (tightness test), add chemical inhibitor, replace seals if necessary, test primary system water quality for inhibitor, corrosion & pH (additional inhibitor £25 minimum)

Gas Boiler – Non-condensing/boilers 10 years+ – £200
Includes: Same as Full Service above

Unvented Cylinder Service – £100

Unvented Cylinder & Standard Boiler – £180

Back Boiler Unit – £200

Gas Fire – £160

Landlord Gas Safety Certificate CP12 – £100 + £20 per additional appliance

Heat Loss Survey & Report

1ft² – 800ft² – £200
800ft² – 1200ft² – £250
1200ft² – 2000ft² – £300

Additional Terms

VAT will be added at 20% to all labour and materials.

All work is chargeable at a minimum of the rates above. Hourly rate is per individual engineer. Work is deemed to have occurred if an engineer uses any tools or operates any gas, heating, or plumbing devices on site (whether to repair or investigate). Any additional, unquoted work requested while on site will be charged at the half hourly rate.

Further work will not take place until previous invoices have been settled.

Any work involving lifting carpet, flooring, creating access, or chasing walls may require additional specialist trades to make good. These are not included in the quote.

Parking and congestion charges will be added to your invoice. Where restrictions apply, the customer must provide a valid parking permit or pay for any enforcement charges. Parking must be available within 80 meters of the address.

Estimates/invoices do not include any waste disposal. All waste will be left on site.

All estimates are based on the information provided and expected time/difficulty of work. Costs may increase if work becomes more complicated. Any increase will be discussed and agreed before work begins.

Estimates do not include materials unless specifically stated and agreed.

Missed call outs incur a fee of £100. This includes restricted access or inability to conduct agreed work for any reason.

Short notice cancellation fees may apply if appointments are cancelled within 48 hours of the agreed time.

A deposit will be required for materials exceeding £500.

Work involving human waste, hazardous substances or harmful materials will incur a surcharge of at least £100 + VAT.

Normal working hours are Monday to Friday, 9:00–16:00.

All invoices must be paid by bank transfer within 7 days of work completion.

Late payments incur a charge of £100. Interest will be added at Bank of England base rate + 8%. Example: Debt x interest rate x (days late/365) = interest + £100 late fee. Interest applies to gross debt including VAT.

Materials not supplied by us are not guaranteed. Work altered by third parties is not guaranteed.

Any concerns must be raised in writing as soon as they arise. We must be given the opportunity to complete any agreed remedial work. No guarantee is offered for incomplete work or where we’ve not had reasonable access.

Damage caused by existing faulty items due to age, wear and tear, or poor maintenance is not covered. Examples include stopcocks, valves, pipework, woodwork, brickwork, fixtures, or fittings damaged during normal operation.

Any leaks following disconnection and reconnection of existing fittings are the result of poor maintenance or original fitting, and not the fault of the engineer.

If you do not understand, disagree, or have questions, please contact us.

By accepting this quote or booking a site visit, you agree to these terms.

*Price is a minimum.