Privacy Notice
Last updated December 27, 2022
This privacy notice for Fluid Solutions Plumbing and Heating LTD (referred to as ‘Company’, ‘we’, ‘us’, or ‘our’) describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
Visit our website at www.fluidheating.co.uk or any other website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, contact us at info@fluidheating.co.uk.
Summary of Key Points
We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. We do not process sensitive personal information or receive information from third parties.
We process your information to provide, improve, and manage our services, communicate with you, ensure security and compliance with laws, and for other purposes with your consent. We only process your data when we have a valid legal reason.
We may share your data in certain situations with specific third parties.
We use technical and organisational security measures to protect your data, but no method of transmission or storage is 100% secure.
Depending on where you are located, you may have rights over your personal information. To exercise them, contact us or fill out our data request form.
What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you show interest in our services or contact us.
Personal information we collect may include:
names
phone numbers
email addresses
mailing addresses
contact preferences
billing addresses
We do not collect sensitive information.
All personal data must be accurate and updated if it changes.
How Do We Process Your Information?
We process your data for the following reasons:
To provide requested services
To respond to inquiries or support needs
To request feedback
To send marketing or promotional communications (in line with your preferences)
To deliver personalised advertising
To maintain security and prevent fraud
To protect an individual’s vital interest
What Legal Bases Do We Rely On?
We only process your data when we have legal grounds to do so, including:
Consent
Contractual necessity
Legitimate business interests (e.g. marketing, understanding user behaviour, fraud prevention)
Legal obligations
Vital interests (e.g. emergency situations)
We act as the data controller for personal data we collect directly. For data we process on behalf of our customers, they are the data controllers.
When and With Whom Do We Share Your Personal Information?
We may share your personal data in specific cases such as:
Business transfers (e.g. during mergers or acquisitions)
Do We Use Cookies and Other Tracking Technologies?
Yes, we may use cookies and similar technologies (e.g. web beacons, pixels) to store or access information. See our Cookie Notice for more details.
How Long Do We Keep Your Information?
We keep your data only as long as needed for the purposes stated or as required by law. When no longer needed, we delete or anonymise it unless stored in secure backups.
How Do We Keep Your Information Safe?
We implement appropriate technical and organisational measures to protect your data. However, no method of internet transmission or electronic storage is fully secure, so we cannot guarantee complete security.
Do We Collect Information From Minors?
We do not knowingly collect or market to children under 18. If we learn we’ve collected data from someone under 18, we’ll delete it. Contact info@fluidheating.co.uk if you become aware of such data.
What Are Your Privacy Rights?
If you are in the EEA or UK, you have rights to:
Access your data
Rectify or delete it
Restrict processing
Object to processing
Data portability
You can also withdraw your consent at any time (this doesn’t affect past processing). For interest-based advertising opt-outs, visit www.aboutads.info/choices.
If you believe we’re processing your data unlawfully, you can complain to your local data protection authority.
Controls for Do-Not-Track Features
We currently do not respond to DNT browser signals, as no standard has been adopted.
Do California Residents Have Specific Privacy Rights?
Yes. California residents can request a yearly report about what personal info we shared for marketing purposes and to whom. You can also request removal of data you’ve publicly posted if under 18 and a registered user. Contact us with such requests.
Do We Make Updates to This Notice?
Yes, we may update this notice periodically. Any major changes will be notified or posted. The updated notice will take effect when accessible.
How Can You Contact Us?
Contact our Data Protection Officer, James Flemington:
Email: info@fluidheating.co.uk
Phone: 07582383800
Address: 71 Grosvenor Drive, Loughton, Essex IG10 2LA, United Kingdom
How Can You Review, Update, or Delete the Data We Collect From You?
You may request to access, update, or delete your personal data at any time by contacting us or submitting a request form.
